Privacy policy

Last updated: January 30, 2026

This website is operated by NATURE DELIVERED LIMITED (“we”, “us” or “our”). This Privacy Policy explains how we collect, use and share personal information when you visit, use or otherwise interact with this website (the “Services”).

The Services are provided for general information and marketing purposes only. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection and use of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details, such as your name, email address and postal address
  • Communications you send to us, for example via contact forms or email
  • Device and technical information, including IP address, browser type and operating system
  • Usage information relating to how you navigate and interact with the website

Sources of Personal Information

We may collect personal information:

  • Directly from you when you contact us or submit information through the Services
  • Automatically through cookies and similar technologies when you use the website
  • From service providers who support the operation of the Services

How We Use Personal Information

We use personal information for the following purposes:

  • To operate, maintain and improve the Services
  • To respond to enquiries and communicate with you
  • To understand how visitors use the website and improve content and performance
  • To send marketing communications where you have opted in
  • To comply with legal obligations and protect our rights

How We Share Personal Information

We may share personal information with trusted third parties where necessary, including:

  • Shopify and other service providers who host or support the website
  • Analytics and technology providers that help us understand website usage
  • Regulators, courts or authorities where required by law

We do not sell personal information.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may process personal information about your use of the Services in order to provide and improve the platform.

Where Shopify acts as a data processor, it does so on our behalf. In some circumstances, Shopify may act as an independent controller. Further information about Shopify’s data practices can be found in Shopify’s privacy documentation.

Third-Party Websites

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Security and Retention

We take reasonable steps to protect personal information, but no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have rights in relation to your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Personal information may be transferred and processed outside the United Kingdom or European Economic Area. Where this occurs, we use appropriate safeguards in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.

Contact

If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:

NATURE DELIVERED LIMITED
Email: hi@graze.com
Address: The Sweet Factory, 8 Broadstone Pl, London W1U 7EP